Alberta Traffic Tickets Digital Service

Designing Alberta's Traffic Violation Platform

Overview

As the UI/UX designer for the second phase of the Alberta Traffic Tickets Digital Service, I helped scale and improve a digital solution used by law enforcement, court staff, and legal stakeholders. My focus was on implementing new workflows, improving usability, and ensuring that each design iteration aligned with provincial legal standards.

Problem

The foundational product was in place, but new features needed to be added to meet operational and legal requirements. This included:

  • Integrating new workflows that aligned with traffic regulations

  • Improving ease of use for officers and court clerks

  • Ensuring the UI reflected the accuracy and precision required by law

My Role

Title: UI/UX Designer (Phase 2)

Team: Service designer, developers, legal advisors, and officers

Responsibilities:

  • Reviewed documentation and research from Phase 1

  • Created design tasks in Jira and prototypes in Axure

  • Led iteration loops based on real-user feedback

Process

1. Phase Onboarding & Discovery

Reviewed documentation from the service designer, including goals, specs, and findings from Phase 1.

2. Prioritization & Planning

Collaborated with the team to break down new phase into Jira tickets. Prioritized features across officer, admin, and driver workflows.

3. Designing & Prototyping

Created iterative Axure prototypes:

  • Low to high-fidelity wireframes

  • Legal annotations and conditional logic

  • High-fidelity UI matching existing design system

  • Traffic infraction overview

  • Administrative dashboard

  • Contravention entry

  • Payment history

  • Contravention search

4. Feedback & Iteration

Prototypes tested by law enforcement and court staff. Feedback led to:

  • Language changes for legal accuracy

  • UI updates to reduce entry errors

  • Screen layout improvements for clarity

5. Developer Handoff

Documented final designs in Axure and linked to Jira tickets. Worked closely with devs to clarify interactions and edge cases.

Outcomes

  • Successfully delivered all features for Phase 2

  • Integrated real-world feedback from legal and field users

  • Reduced ticket entry and follow-up time

  • Smooth developer handoff with detailed specs and edge-case handling

Reflection

Designing for public sector legal systems requires empathy, accuracy, and a deep respect for operational context. This project showed the impact of collaborative iteration and testing with frontline users, and how even complex services can be made simple and functional through strong UX practice.

Tools & Skills

Tools: Axure, Jira, Confluence, Optimal Workshop

Skills: UX Design, Legal Workflow Mapping, Functional Prototyping, Interface Testing, Agile Collaboration, Responsive UI Design, Accessibility Standards